Terms and Conditions

This Site/ Application/ Services is/are operated /provided by NANBAA CALL TAXI.

These terms and conditions (“User Terms”) apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the “I ACCEPT” button, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND NANBAA IN RESPECT OF THE USE AND SERVICES OF THE SITE.

Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at https://taxi.nanbaa.in/privacy-policy. By accepting these User Terms, you also allow NANBAA TAXI to send you promotional emails and SMS alerts from time to time.

IT IS HEREBY EXPRESSLY CLARIFIED THAT THESE USER TERMS WILL NOT APPLY TO CORPORATE ENTITIES WHO ARE GOVERNED BY THE NANBAA TAXI TERMS OF USE. HOWEVER, ALL AUTHORIZED USERS TAKING NANBAA TAXI’ I.E., FOR CUSTOMERS WHO ARE AVAILING RIDES UNDER THE DIRECT ARRANGEMENTS BETWEEN CORPORATE ENTITIES AND NANBAA SHALL ALSO BE GOVERNED BY THESE USER TERMS.

Cancellation & Refund Policy

Payment Methods

Nanbaa accepts a variety of payment methods, including credit card, UPI and direct bank transfer, to accommodate the preferences of our customers. Payments can be made at the time of booking and upon completion of the service.

Booking and Cancellation

Services can be booked at any time through our app or website. Cancellations are free of charge up to 3 hours before the scheduled trip start time. Cancellations made less than 3 hours before the trip start time are not eligible for a refund.

Refund Policy

Refunds are granted under the following conditions:

• Cancellation Time: If the service is cancelled more than 3 hours before the scheduled start time.
• Service Issues: If there are issues with the service provided, please contact us at support@nanbaa.in or call 7598303000. Refunds in such cases will be considered based on the specifics of the issue.

Refunds are not provided if:

• The cancellation occurs less than 3 hours before the service start time.
• The terms of a promotional offer specify non-refundability.

Pricing and Promotions
Prices for services are confirmed at the time of booking and are subject to change; however, any price changes will be clearly communicated and will not affect bookings already confirmed. Promotional discounts and special offers are subject to specific terms and conditions, which will be listed with the promotion.

No Subscription Fees
Use of the Nanbaa app and booking services are free of subscription charges for customers.

Contact Information

For any queries or assistance with payments, refunds, or services, please contact us at:
Email: support@nanbaa.in
Phone: 7598303000

Changes to Payment Terms and Refund Policy
Nanbaa reserves the right to update these terms and policies. Any changes will be posted on our website and app, and where applicable, communicated to you directly.